Return & Refund Policy
Last updated: September 2026
We want you to feel confident trying Evoria.
60-Day Satisfaction Guarantee
If you are not satisfied with your Evoria product, contact us within 60 days of delivery.
We will review your request and, if eligible under our 60-day guarantee, issue a refund.
You do not need to send the used product back to us.
To request a refund, email:
Please include your order number and the email address used when placing the order.
Returns
For hygiene reasons, we do not accept physical returns of products that have been opened or used.
This does not affect any mandatory consumer rights that apply to you.
EU and UK customers may have a statutory right to cancel certain online purchases within 14 days of receiving them. Some exceptions may apply to sealed goods once opened where hygiene or health protection is relevant. European Union
Damaged, Incorrect or Lost Orders
If your order:
- Arrives damaged
- Contains the wrong product
- Is confirmed as lost in transit
please contact us and we will arrange a replacement at no additional cost.
We may ask for photos of damaged or incorrect items so we can resolve the issue quickly.
Refund Processing
Approved refunds are sent back to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear.